Most Path patients can use the Path patient portal to update their insurance information on file without needing to contact Customer Support!
Updating Your Insurance Information On File with Path
Watch the following video for step-by-step instructions or read the how-to steps below.
Log into the Path patient portal here. If you need help doing this, please follow these instructions.
If you are unable to access the Path patient portal after following the instructions, please email us at support@pathccm.com and one of our team members will be happy to assist you.
Once logged in, complete the below steps to update your insurance information on file with Path.
- Click Profile on the lefthand side of the screen to show your account details.
- Click edit in the Medical billing section.
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Enter all of your insurance information, including uploading images of the front and back of your insurance card.
- Note: If you do not have a physical insurance card, please take screenshots of your insurance card information located in your insurance carrier’s app or online portal and upload that instead.
Your insurance information is now updated in Path’s system and will be used for billing going forward! Once our Billing team has verified your insurance benefits, you will receive an automated email notification stating your updated coverage and an estimate of your out-of-pocket costs - please note, it can take up to 48 hours to receive this email, but most are received within 24 hours.
Have additional questions? Email billing@pathccm.com
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