Telemedicine Link Not Received/Not Working

There may rare instances in which you have issues accessing the video visit with your therapist. Please see below for how to address video visit issues.


24-Hour Appointment Reminder Email with Virtual Visit Link

Patients should always receive an email 24 hours in advance of any therapy appointment that contains the link to the virtual visit (via Zoom). First, always check the email inbox of your email on file with Path to confirm whether you received the link to your virtual visit. The email will be sent from Mental Health Specialty Group (


Telemedicine (Zoom) Link Not Received

If you do not receive the 24-hour appointment confirmation email with the link to your virtual visit, please confirm the details of your appointment (date and time). If you confirm the correct appointment date and time and still do not find an email with a link to your appointment, please email to have a new link sent to you.


Video Visit Is Not Working

In the event all AdvancedMD (AMD) links are not working or the system is down, therapists who are contracted through Path are approved to use a personal HIPAA-compliant video platform as a backup system for telehealth appointments, or they can opt to conduct the visit via phone call.

In the event of an outage, your therapist will coordinate an alternate means of conducting your virtual visit, potentially via one of the HIPPA-Compliant video platform options (as identified by Health and Human Services) listed below.

  • Skype for Business / Microsoft Teams
  • Updox
  • VSee
  • Zoom for Healthcare
  • Google G Suite Hangouts Meet
  • Cisco Webex Meetings / Webex Teams
  • Amazon Chime
  • GoToMeeting


Path does not endorse or recommend any of these platforms. Path will not be monitoring or controlling HIPAA compliance for providers using personal platforms.

For any HIPAA related questions or concerns, please contact


Have additional questions? Email



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