AdvancedMD (AMD) Overview
AdvancedMD (AMD) is the electronic medical record used by Path, its patients, and therapists that contract with Path. The below outlines actions patients can take within the AMD patient portal.
- Pay your bills
- View records
- Fill out patient forms
Patients should read this article if they need help troubleshooting problems with an existing AMD patient portal account. If you need help creating/registering your AMD patient portal account for the first time, click here to read about registering your AMD patient portal account.
Troubleshooting for Existing Patients - Potential Issues
Forgot Password
You can reset your password by clicking Forgot Password on the AMD patient portal homepage.
You should use the email address that you have on file with Path to properly reset your password.
If you see the below error message when trying to reset your password, this means that your AMD Patient Portal account has not yet been fully established. If you haven’t created/registered your AMD patient portal account for the first time, click here to read about registering your AMD patient portal account.
Two-Factor Authentication
AMD patient portal access may require two-factor authentication.
You will receive a 6-digit code by email that you will need to enter within 15 minutes. If you do not enter the code within 15 minutes, you will have to repeat the process.
Once entered, you can select "Keep me logged in for 24 hours."
Email Already in Use
You may receive an error message when trying to log into your AMD patient portal that says "Email already in use for another account." Please email support@pathccm.com for help resolving this issue.
Session Timing Out
If you see the below screen, you will soon be automatically logged out of the AMD patient portal. The countdown indicates when your session will be timed out. You will need to click the “Yes” button before the timer ends to stay logged in.
Trying to Log in Through an Incorrect Link
If you were able to log into the AMD patient portal in the past, but can no longer access it, you may be trying to access it from an incorrect URL. Ensure you are using the correct link associated with your home state.
Select the link from the below list—depending on which state you are located in—to navigate to the AMD patient portal login screen.
Have additional questions? Email support@pathccm.com
<%= heading %>